As the ServiceNow Market continues to grow, the coming years promise further innovation and competition. So, with the rise of Artificial intelligence and machine learning, how much room is there for ServiceNow to progress?
IT service spending is expected to grow 4.7% and enterprise software spending is projected to increase by 7.1% in 2018 according to Garter forecasting
Top businesses are expected to be driving digital transformation in order to gain an competitive edge over there competition. As the ecosystem for AI and ML continues to grow, ServiceNow is predicted to improve and run more efficiently through learning, predicting and adapting to any environment to drive development in additional areas such as Security, HR and finance. As this continues to develop ServiceNow are also likely to improve outward services.
Such improvements are vital to the development of ServiceNow in other areas such as HR, Security, customer service and business Apps. With the addition of its intelligence automation machine, Market leading businesses will be able to utilise best practice ITIL built systems which would identify, predict and ultimately solve service problems. The more efficient AI gets, the less burden there will be on IT professionals to attend issues and could also allow the end user to be more proactive with dealing with any issues.
With this in mind, what’s next for ServiceNow in 2019?
The future looks bright for ServiceNow, as they continue to improve their model and tackle any problems or reoccurring issues head on. With ServiceNow’s proven dedication to improve user experience across the board these additional tools are likely to attract more business and partnerships. As more and more businesses slowly adopt digital transformation, staying ahead of business trends will be vital for ServiceNow to drive customer satisfaction and scale up business growth.