Staying on-trend as always, Salesforce recently announced the arrival of their new voice tools for its artificial intelligence system Einstein. Capitalising on the boom in the voice assistant tools they will be releasing an extension of the platform’s artificial intelligence capabilities, adding the ability to interpret voices.
Users will soon be able to update their customer relationship management software databases by dictating memos to Salesforce Einstein. The Voice Assistant will then interpret the voice memo, translate it into text, and log that information into Salesforce.
It should be no surprise that Salesforce is, once again, using the most up-to-date technologies in order to augment their customers’ experiences and capabilities. Part of the reason they have been able to build such a successful ecosystem is down to this ability to stay with the trends and harness the technologies of the time.
Consumer voice assistants like Alexa and Siri have completely rewired the way people interact with technology, and soon the same will be possible for workers using Salesforce.